Refund Policy

At splathaircolorsale.com, we want every customer to be satisfied with their Splat Hair Color purchase. This Refund Policy outlines the terms and conditions for requesting refunds, returns, and exchanges for products purchased through our website.

1. Eligibility for Refunds

We accept refund requests only in the following cases:
  • Damaged products: Items that arrive broken, leaking, or damaged due to shipping or handling.
  • Defective products: Products that do not work as intended (e.g., color does not apply, formula is faulty).
  • Incorrect items: Products received that do not match your order (wrong shade, wrong product type).
For hygiene and safety reasons, we cannot accept refunds or returns for opened, used, or tampered hair color products, unless they are defective or damaged upon arrival.

2. Refund Request Process

To request a refund, please follow these steps:
  1. Contact our customer service team within 7 days of receiving your order via email at support@splathaircolorsale.com.
  2. Include your order number, full name, and a detailed description of the issue (e.g., damaged item, wrong product).
  3. Attach clear photos or videos of the product, packaging, and any damage to help us review your request quickly.
Our team will review your request within 24-48 business hours and notify you of the approval or denial of your refund.

3. Refund Processing

If your refund is approved:
  • For defective, damaged, or incorrect items, you may choose to receive a full refund or a replacement product.
  • Refunds will be issued to the original payment method used for the order.
  • Please allow 3-5 business days for the refund to reflect in your account, depending on your bank or payment provider’s processing time.

4. Non-Refundable Items

The following items are non-refundable:
  • Opened or used hair color products (unless defective or damaged upon arrival).
  • Products that have been tampered with or altered.
  • Orders that are returned without prior approval from our customer service team.

5. Exchanges

If you received the correct product but wish to exchange it for a different shade or product type, please contact our customer service team. Exchanges are subject to product availability and the same eligibility rules as refunds (unopened, unused items).

6. Contact Us

If you have any questions about our Refund Policy or need assistance with a refund request, please contact us at:
Email: support@splathaircolorsale.com
Website: splathaircolorsale.com

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