Customer Service Policy

At SplatHairColorSale.com, we are committed to providing a safe, enjoyable, and satisfying shopping experience for every customer who chooses to express themselves with bold, vivid hair color. This Customer Service Policy outlines our standards, practices, and commitments to you.

1. General Commitment


We strive to offer:

  • Authentic, high-quality Splat Hair Color products
  • Clear, accurate product descriptions and usage guidance
  • Friendly, professional, and timely customer support
  • Fair and transparent policies for orders, shipping, and inquiries

2. Contact Information


For all customer service inquiries:


We aim to respond to all emails within 24–48 business hours.

3. Order Support


We assist with:

  • Order status, tracking, and delivery updates
  • Correcting shipping addresses (before shipment)
  • Confirming product availability and delivery estimates
  • Resolving missing, lost, or delayed packages

4. Product & Usage Support


Splat Hair Color features a unique formula designed for bold, vivid results. We provide support for:

  • Product selection (temporary, semi-permanent, permanent hair dye)
  • Basic usage questions and color guidance
  • Verifying product authenticity
  • Addressing concerns about color payoff and application

5. Returns & Refunds


If you receive damaged, defective, or incorrect items:

  • Please contact us immediately at support@splathaircolorsale.com with your order number and photos of the issue.
  • We will review your case and assist with replacements, refunds, or appropriate resolutions in accordance with our store terms.

For hygiene and safety reasons, opened or used hair color products cannot be returned unless damaged or defective upon arrival.

6. Privacy & Security


We protect your personal information in compliance with applicable privacy laws.

  • Your data is used only to process orders and provide customer service.
  • We do not sell or share your information with unauthorized third parties.

7. Customer Satisfaction


Your confidence and satisfaction are our priority. If you are unsatisfied with your purchase or experience, please contact us so we may resolve the issue promptly and fairly.

Thank you for choosing SplatHairColorSale.com — where vibrant hair color and reliable service come first.